Mrs Pett, like most other people, subconsciously held the view that the ruder a person is the more efficient he must be. It is but rarely that anyone is found who is not dazzled by the glamour of incivility. Piccadilly Jim I’m bitterly well-acquainted with the ‘glamour of incivility‘. Shop assistants and waiters seem particularly susceptible to its charms. I, on the other hand, am immune. Picture, if you will, an orderly line of shoppers at a supermarket checkout. After a reasonable wait, it is my turn and I attempt to place my small handful of items before the checkout … Continue reading The glamour of incivility